I have spent 3 days trying to fix magic jack . It will not start. Apparently MJ DOES NOT have a recovery program that I can download.Even your tec could not solve my problem. We spent over 2 hours without success. A simple recovery program for MJ could have solved my problem. I can not even uninstall MJ.
Hi Joseph, I see that it has been some time since you posted this problem and didn't know if you had ever gotten it resolved. Their Live Chat customer support has really evolved and they have people at different skill levels. I found that out today...after several different problems arising. Nonme of my attempts to get it back up and running were successful. The first CS Rep helped me to a point and walked me thru several steps on my computer, and later, when tyhe problem seemed a little too challenging , she transferred me to a rep named Yvonne that was EXCELLENT. Problems were solved.... I've been using Magicjack for a year and a half now and was so pleased that when my renewal came up, I opted for the 5 yr unlimited plan for $59.95 (basically $1/month). Overall I've been extremely satisfied and it has saved me hundreds of dollars already.
Blessings,
And Warm Regards,
As Ever, Mr. Robin Kilgore
I too have got the 5 yr. plan and anytime I have had aproblem ( not many mind you ), the Live Chat Reps have always came thru. Maybe Joe needs Perfect Uninstaller and then reinstall MJ.
Mike from Canada
PH:661-475-2790
Joseph M. Linzy Sr.
Blessings,
And Warm Regards,
As Ever,
Mike from Canada